As a Senior Forward Deployed AI Product Manager at Charta, you will play a pivotal role in designing, building and managing AI solutions in collaboration with customers. You will shape the product roadmap by working with Charta’s engineering teams to scope and implement new features essential to the success of your customers.
At Charta, we're pioneering a transformative approach to healthcare administration and patient care through the power of generative AI. Our mission is to revolutionize this critical yet often cumbersome aspect of healthcare, empowering doctors, nurses, and medical billers with tools that elevate their efficiency by leaps and bounds. Our innovative AI technology enables these professionals to operate at an astounding 10x to 100x more efficiently, while significantly reducing operational costs to just 2% of the standard expense.
In an industry where the focus should rightly be on delivering critically needed care to patients, Charta steps in to ensure that healthcare providers are unburdened from the complexities of non-clinical operations. Our customized, cutting-edge solutions are designed to handle the intricacies of the revenue cycle, freeing up healthcare professionals to concentrate on what they do best – caring for patients.
Our vision at Charta is to create a seamless, efficient, and cost-effective healthcare administration process that is invisible yet indispensable. By entrusting us with the operational challenges, healthcare providers can redirect their resources and attention towards patient-centric services, secure in the knowledge that their administrative needs are expertly managed. Join us in our journey to redefine healthcare billing, improve patient care, and be a part of a team that's making a tangible difference in the world of healthcare.
We’re looking for a Senior Forward Deployed AI Product Manager to lead Charta’s customer engagements end-to-end, from early discovery through successful deployment. You’ll be the connective tissue between our customers, Sales, and Engineering, ensuring every implementation not only solves real problems but delivers lasting product value.
In this role, you’ll partner closely with Sales during the pre-sales process to deeply understand customer pain points, shape solution architecture, and build confidence in Charta’s ability to deliver. Post-signature, you’ll take the lead on onboarding, drive implementation design, and collaborate with Engineering to bring tailored solutions to life.
This is a high-trust, high-impact role on a team that thrives on ownership. You’ll be translating complex customer needs into scalable, repeatable outcomes — helping to shape both our product and our customer experience as we grow.
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At Charta, we believe great products begin with great people, and nowhere is that more true than in this role. You’ll be trusted with our most valuable relationships, and given the autonomy and tools to succeed.
If you’re excited about healthcare, software, and making complex systems work for people, we’d love to meet you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.