About Charta Health

At Charta, we're pioneering a transformative approach to healthcare administration and patient care through the power of generative AI. Our mission is to revolutionize this critical yet often cumbersome aspect of healthcare, empowering doctors, nurses, and medical billers with tools that elevate their efficiency by leaps and bounds. Our innovative AI technology enables these professionals to operate at an astounding 10x to 100x more efficiently, while significantly reducing operational costs to just 2% of the standard expense.

In an industry where the focus should rightly be on delivering critically needed care to patients, Charta steps in to ensure that healthcare providers are unburdened from the complexities of non-clinical operations. Our customized, cutting-edge solutions are designed to handle the intricacies of the revenue cycle, freeing up healthcare professionals to concentrate on what they do best – caring for patients.

Our vision at Charta is to create a seamless, efficient, and cost-effective healthcare administration process that is invisible yet indispensable. By entrusting us with the operational challenges, healthcare providers can redirect their resources and attention towards patient-centric services, secure in the knowledge that their administrative needs are expertly managed. Join us in our journey to redefine healthcare billing, improve patient care, and be a part of a team that's making a tangible difference in the world of healthcare.

About the Opportunity

We’re looking for a Senior Forward Deployed AI Product Manager to lead Charta’s customer engagements end-to-end,  from early discovery through successful deployment. You’ll be the connective tissue between our customers, Sales, and Engineering, ensuring every implementation not only solves real problems but delivers lasting product value.

In this role, you’ll partner closely with Sales during the pre-sales process to deeply understand customer pain points, shape solution architecture, and build confidence in Charta’s ability to deliver. Post-signature, you’ll take the lead on onboarding, drive implementation design, and collaborate with Engineering to bring tailored solutions to life.

This is a high-trust, high-impact role on a team that thrives on ownership. You’ll be translating complex customer needs into scalable, repeatable outcomes — helping to shape both our product and our customer experience as we grow.

What You’ll Do:

• Design, build and manage enterprise-quality AI solutions in collaboration with customers
• Lead technical discovery during sales, guiding feasibility conversations, scoping integrations, and setting realistic expectations around what outcomes Charta can deliver
• Understand workflows, set up integrations that map to real clinical and operational needs, and deliver high ROI for each customer
• Shape the product roadmap, working with Charta’s engineering teams to scope and implement new features essential to the success of your customers

You’d Be a Great Fit If You:

• Operate like an owner. You are detail-oriented and obsessed with getting things right for whoever your stakeholders are — whether it’s a client workflow, a sales contract, or an engineering spec
• Turn ambiguity into opportunity. You excel at gathering intel from customers and translating their pain points and workflows into clear product requirements to deliver holistic solutions that align with both user needs & technical constraints
• Are a clear, confident communicator who builds trust with both technical and non-technical stakeholders and can guide complex conversations with clarity
• Can combine technical fluency (APIs, data workflows, systems thinking) with strong communication and structured problem-solving (client walkthroughs, product memos etc.)
• Have 4-5+ years of experience in product management, management consulting, or solutions engineering (or other relevant experience), where you enjoy owning long-term relationships and tackling ambiguous problems

Nice to have:

• You’ve worked in healthcare, especially with electronic health record systems, data standards (FHIR, HL7), or clinical operations or early stage, SaaS-based solutions

What We Offer

• Competitive salary and comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, and more
• Team dinners and snacks in the office to keep you at your best
• Growth opportunities in a fast-paced, innovative tech startup
• Ongoing professional development and access to cutting-edge AI and healthcare tools
• Wellness & learning stipends so you can invest in both your health and personal growth
• Lively in-person (5 days per week) work culture at our headquarters in downtown San Francisco
• $165,000 - $200,000 USD depending on experience + equity + benefits

At Charta, we believe great products begin with great people, and nowhere is that more true than in this role. You’ll be trusted with our most valuable relationships, and given the autonomy and tools to succeed.

If you’re excited about healthcare, software, and making complex systems work for people, we’d love to meet you.

Our Commitment to Diversity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interested in applying or learning more? Contact us or send us your résumé at iwanttowork@chartahealth.com.

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