How KidsCare Pediatric Home Health streamlined operations with Charta
KidsCare Home Health, a leading provider of pediatric home health services, has long been committed to delivering high-quality care to medically fragile children. However, as their operations expanded across multiple states, inefficiencies in clinical management placed a growing burden on their teams.
Home health
Primary care
Provider
The challenge: operational bottlenecks & manual overloads
clinical managers overwhelmed with administrative burden
Before implementing Charta Health, KidsCare faced significant operational inefficiencies:
- Excessive Administrative Workload: Clinical managers (CMs) spent entire workdays on tedious manual processes, including reviewing evaluations and pushing visit notes through
- Limited Ability to Focus on Care: Due to administrative burdens, CMs were prevented from conducting site visits, mentoring teams, or hiring new therapists
- Impact on Therapy Personnel Management: The existing CMs struggled to effectively manage & supervise 50-60 therapists each without adding more personnel
The Impact: Higher Efficiency, Greater Focus on Patient Care
Reduction in clinical management workflow duties
Since deploying Charta Health, KidsCare Home Health has experienced significant improvements across multiple operational areas:
- Their 19 clinical managers can now oversee more therapists without additional hires, maximizing workforce productivity.
- Administrative burden reduced by 25%+ of weekly time, freeing up CMs to focus on leadership, training, and direct patient care.
- Sustained industry-low denial rates, ensuring efficient and accurate compliance management.
Increasing Efficiency to Reallocate Resources
hours saved annually for clinical management
With the demand for pediatric home health services increasing, KidsCare needed a scalable solution to reduce administrative burden and allow their teams to focus on delivering high-quality care.
By implementing Charta Health’s AI-driven solution, KidsCare has significantly improved efficiency, reduced administrative burdens, and empowered clinical managers to focus on what matters most—patient care.
- Over 25% reduction in clinical management workflow duties across 19 clinical managers.
- Significant reduction in administrative workload, with an estimated 10,000 hours saved annually.
- Maintained industry-low denial rates while increasing efficiency.
- Enhanced quality of life for 19 clinical managers & nearly 1000 of the therapists that report to them.
With Charta Health as a strategic partner, KidsCare Home Health is well-positioned to optimize its operations, empower clinical leaders, and maintain its commitment to delivering exceptional pediatric home healthcare.
This transformation not only increases efficiency but also enhances job satisfaction and patient outcomes—demonstrating that operational excellence and compassionate care go hand in hand.