Webinars

Missing or incomplete records can undermine an otherwise strong RADV program. In this session, Tam Pham, former VP at Agilon and healthcare leader with deep expertise in risk adjustment and value-based care operations, will share practical strategies for improving retrieval completeness, provider outreach, escalation workflows, and audit defensibility. We’ll also discuss how organizations are navigating provider fatigue and structuring retrieval operations to support downstream review and validation workflows.

Retrieving charts is only the first step. Without the right processes in place, teams risk duplicate work, missed evidence, and inconsistent documentation. Tam Pham, former VP at Agilon and SCAN Health Plan and a healthcare leader with deep expertise in risk adjustment and value-based care operations, will share strategies for turning retrieved records into actionable insights, improving evidence tracking, streamlining HCC validation, and reducing rework across teams. The session will cover practical approaches to strengthening QA, increasing coder productivity, and building more consistent, submission-ready review workflows.

Choosing the right record is one of the most important and nuanced parts of the RADV process. In this session, Tam Pham, former VP at Agilon and SCAN Health Plan and expert in risk adjustment and value-based care operations, will share strategies for evaluating evidence quality, identifying the most defensible record, and navigating scenarios where multiple records support the same HCC. We’ll also discuss real-world examples and best practices for improving audit readiness.

Urgent care operators often assume compliance risk stays low if they remain small. In this session, we’ll unpack why that assumption is breaking down as payer scrutiny, operational pressure, and documentation complexity continue to rise across urgent care. We’ll also cover where traditional review processes fall short and look at how AI tools are evolving to support compliance and revenue integrity in practice.