Webinars

Retrieving charts is only the first step. Without the right processes in place, teams risk duplicate work, missed evidence, and inconsistent documentation. Tam Pham, former VP at Agilon and SCAN Health Plan and a healthcare leader with deep expertise in risk adjustment and value-based care operations, will share strategies for turning retrieved records into actionable insights, improving evidence tracking, streamlining HCC validation, and reducing rework across teams. The session will cover practical approaches to strengthening QA, increasing coder productivity, and building more consistent, submission-ready review workflows.

Hear how Guidelight Health expands behavioral health care across states through physical and virtual programs while maintaining clinical standards and navigating changing regulations.

Carbon Health went from 4 to 140 clinics in under three years. It built new sites and acquired existing ones at the same time. Some of these potential acquisitions looked strong on paper. Great reviews. Loyal patients. Well-run operations. But the chart data told a different story. In this session, Caesar Djavaherian, Co-founder of Carbon Health and now CMO of Charta Health, shares what he learned about revenue quality during rapid M&A. Why it degrades even at well-run clinics. Why patient satisfaction is not a proxy for quality of care. And why, with the technology available today, there is no longer an excuse for flying blind.

Join Vanessa Miller from Family Care Center for a fireside chat on their AI and technology adoption journey across the revenue cycle. In this webinar, you'll learn how Vanessa and her team at FCC evaluated vendors and implemented solutions to drive efficiency and support growth in a private equity-backed environment. You'll leave with practical strategies for selecting, implementing, and optimizing revenue cycle solutions while balancing customization, automation, and compliance.

Learn how leading payers are using AI to grade their retrospective coding vendors. Discover how the latest technology can identify missed dates of service with codable evidence and automatically flag submissions lacking sufficient documentation, ensuring superior accuracy and stronger audit readiness for your organization.

Missing or incomplete records can undermine an otherwise strong RADV program. In this session, Tam Pham, former VP at Agilon and healthcare leader with deep expertise in risk adjustment and value-based care operations, will share practical strategies for improving retrieval completeness, provider outreach, escalation workflows, and audit defensibility. We’ll also discuss how organizations are navigating provider fatigue and structuring retrieval operations to support downstream review and validation workflows.

Urgent care operators often assume compliance risk stays low if they remain small. In this session, we’ll unpack why that assumption is breaking down as payer scrutiny, operational pressure, and documentation complexity continue to rise across urgent care. We’ll also cover where traditional review processes fall short and look at how AI tools are evolving to support compliance and revenue integrity in practice.