The chart intelligence platform for risk adjustment teams

Learn how Smart Scan empowers risk adjustment teams with high-accuracy, low-cost QA of vendor performance.

Understand the accelerated CMS RADV audit schedule.

Charta's RADV audit workflow was built for the complexities of the new RADV environment.

Missing or incomplete records can undermine an otherwise strong RADV program. In this session, Tam Pham, former VP at Agilon and healthcare leader with deep expertise in risk adjustment and value-based care operations, will share practical strategies for improving retrieval completeness, provider outreach, escalation workflows, and audit defensibility. We’ll also discuss how organizations are navigating provider fatigue and structuring retrieval operations to support downstream review and validation workflows.

Retrieving charts is only the first step. Without the right processes in place, teams risk duplicate work, missed evidence, and inconsistent documentation. Tam Pham, former VP at Agilon and SCAN Health Plan and a healthcare leader with deep expertise in risk adjustment and value-based care operations, will share strategies for turning retrieved records into actionable insights, improving evidence tracking, streamlining HCC validation, and reducing rework across teams. The session will cover practical approaches to strengthening QA, increasing coder productivity, and building more consistent, submission-ready review workflows.

Learn how leading payers are using AI to grade their retrospective coding vendors. Discover how the latest technology can identify missed dates of service with codable evidence and automatically flag submissions lacking sufficient documentation, ensuring superior accuracy and stronger audit readiness for your organization.