Building a high-performing RADV program: Chart retrieval best practices

Missing or incomplete records can undermine even the strongest RADV programs.

In this session, Tam Pham, former VP at Agilon and risk adjustment expert, will share practical strategies for improving retrieval completeness, provider outreach, escalation workflows, and audit defensibility.

We’ll also discuss how organizations are navigating provider fatigue and structuring retrieval operations to support downstream review and validation workflows.