Urgent care revenue protection scorecard

High patient volume in urgent care often forces teams to prioritize speed over documentation depth and coding accuracy. The result is revenue leak and audit exposure, but teams take very different approaches to limiting the financial downside of coding errors and documentation gaps.

Use this scorecard to rate your current practices against best-in-class standards and see where your revenue cycle stands, including how you:

• Review charts before claims submission
• Track denials
• Identify E/M undercoding
• Catch codes without supporting documentation
• Deliver coding and documentation feedback to providers
• Respond to payer records requests
• Time claims submission after the visit